Customer Testimonials
really want to thank charlie and greg in finance for their support!
I had a very good experience with Christina and Greg at Kenny Ross. Buying a car is always super stressful but they were very patient and accommodating. They answered all my questions and went over the logistics with me as many times as I needed.
Staff is always very helpful ,and the wait times are always reasonable. Wouldn’t want to go anywhere else!
My wife and I love Subaru and Kenny Ross is the place to by that Subaru.
Knowledgeable people with patience and kindness especially JB Lynn, my sales representative who has a great personality.
Knowledgeable people with patience and kindness work at this dealership, especially JB, my sales representative.
Wonderful service as usual. There was great communication through out the whole process and when I could expect the service to be completed .
THIS SURVEY IS AN ABSOLUTE PAIN IN THE xxx! LOVE THE DEALERSHIP, LOVE THE SERVICE DEPT. LOVE STEVE. HATE THE SURVEY. I DO NOT BRING MY CAR TO SERVICE TO BE PESTERED INTO COMPLETING A SURVEY. THE SURVEY IS TIRESOME AND THE FACT THAT I NEED A PASSWORD IS RIDICULOUS!!! NO MORE SURVEYS!!! ASK ME ONE MORE TIME AND I WILL GIVE YOU THE WORST SURVEY POSSIBLE. STOP IRRITATING YOUR CUSTOMERS!
Everyone made our experience so seamless and pleasant! We will be back for our next new vehicle. Damian did a great job preparing everything for the sale.
Great experience with Kenny Ross Subaru. Have purchased several new Subaru’s here. Professional sales and service!
Everyone was super helpful, kind, and welcoming! This is the first new car I have purchased, and everyone has made my first service experience great! They even offered to wash my car, and I thought that was so kind. It looked beautiful when I picked it up!
Staff was friendly, sales person Eric was professional on the busy day we were there. Liked the selection of vehicles, drive 100 miles to find the vehicle we wanted.
Most wonderful experience working with Christina, Lauren, Charlie and Greg. They were absolutely awesome getting me the Cosmic Blue Pearl Outback Limited 2025.
Christina, Lauren, Charlie & Greg were wonderful in the whole process of getting my new Outback Limited for me. They worked beyond excellence to make sure I got my Cosmic Blue Pearl Baby. Thank you for employing such wonderful people. Spare
Fast Service and was able to get the things I needed to get done. I like to complimentary car wash too!
Josh was efficient and let us know the status of our Subaru. Vehicle was done in a timely fashion
Steve took great car of me for crosstrek service. Service department did repairs and I was updated all through out my wait
From the sales man Boro to the GM Maureen excellent experience.
Josh was efficient. Let us know what was happening during our service. Brian is also great for your service needs
I always feel CARED FOR. I appreciate that my Sales person asksHow am l doing
Love the communication and the walk around videos. My coordinator is very polite and professional. I honestly talked about the service at work it was so good!
Always service has been good. Employees are friendly and accommodating.I enjoy snacks and carwash.
The purchase was complete in about 2 hours, just as the receptionist predicted. The car is exactly what was advertised. The website pricing was not transparent as they had already completed a $1700 Kenny Ross Package, buy had not included that in the advertised price. I do not know if this is standard procedure. They were selling an off brand (kia) and were unclear if there was a 2nd owner warranty or how to get it. The salesman and finance person listened well and were nice.
Johnny Blair was wonderful. He was very helpful and knowledgeable. He made the process of purchasing a new car easy. I highly recommend Johnny at Kenny Ross Subaru.
The dealership is nice and clean. The technicians explained everything in detail. A good amount of work was done on my car and it was finished in a timely fashion.
Very smooth experience. I was pleasantly surprised. I think starting with a reasonable price right off the bat helped a lot. The vehicle I was interested was tagged as reserved for me even before I made any firm commitment. I know it doesn't cost much for them to do this. But it was a nice touch. Christina helped me through the process with deft hands. I am very pleased with the purchase experience and the vehicle.
Great experience purchasing a new vehicle at Kenny Ross Subaru. Highly recommend! Greg Cooper and Johnny Blair are the best. Thanks for making buying a car such an easy process!
For an express service it should not take over an hour for oil change. Every time I come there it just takes too long, but I do like to have things done at the dealership only if it would not take over an hour.
The staff is the nicest people I’ve met in a long time. The building is so clean. And not to mention all the goodies you offer!!!
very happy with everything and everyone that helped me ! Christina was so nice !! thank you !
Got done before time given Washed car. Very clean and had enough snacks to please everyone very nice young man to do my paperwork
Great team. Prompt and courteous service. Very accommodating, waiting area and fast turn around on service.! I even purchased another new vehicle while servicing another!
I have been servicing my car there for several years and just recently traded in my 2010 Impreza for a 2025 Impreza. Everyone I have encountered there has been helpful and always answer any questions.
We have dealt with Kenny Ross for several years and will continue to do so.
Convenient, clean, friendly staff that worked hard to find the car I was looking for.
Since buying my Subaru in January, I have been very pleased with the communications and service provided. Everyone is very professional and friendly! Even getting a service appointment was 100% easier than at another dealership I had previously dealt with. The waiting area is fantastic! It is comfortable, and the extra amenities are very much appreciated. Even though I live in Pittsburgh, the benefits of working with Kenny Ross Subaru make the trip out/back very worthwhile!
A bite of a mixup - we scheduled an 8:30 AM, we got a confirmation for a 3:00 PM appointment. Called and they righted the situation, but they seemed a bit confused when we showed up and said we had the appointment for brakes. They took the car right away, in 2 hours we were done and on our way home. Great service like normal.
Bryan has been fantastic to work with since I started getting my Honda Pilot worked on here back in January. I always get an update and I'm kept in the loop for what needs to be taken care of. The work is always done right the first time and quickly so I can get on with my day. Thanks Bryan !
From the first moment my family and I walked into Kenny Ross Subaru, we were treated like family. It almost doesn’t feel like a dealership at all, it makes you want to come back just to hang out with everyone. Friendly isn’t a strong enough word. We made our first purchase in April, that experience with Damien and Lauren is what solidified my decision to purchase another Subaru for myself not even an entire month later. I know the reputation and dependability behind Subaru automobiles, but the staff at Kenny Ross make it easy and pleasant to purchase ... Read More DealerRater - May 12, 2025
They are very friendly helpful and no pressure. Everyone is AWESOME when trying to find the best deal for you.would differently recommend Kenny Ross. Thank you for being so kind and helpful.
The salesperson Christina was Great !! I usually hate the buying process of a car .She made it a good experience .
Randy in sales and the finance team were very helpful and answered any and all questions I had. Thank you for a great experience buying a car.
Was very happy with the service. Did work that was necessary. Did not try to push any unnecessary services. Very friendly staff. Keep up the great work.
Was very curious!!..and was willing to get things fixed..would recommend them good service
Kenny Ross Subaru has a well choreographed service department routine. The staff is efficient and prompt.
JB is a Great sales person and Lauren is and awesome Manager!
Special shout out to Damien and Lauren, the patience, kindness and professionalism they demonstrate are way above what any person would expect. Every employee and associate are extremely friendly and make a purchase experience enjoyable. After we purchased our first car and decided to buy another my mind was made up that they will receive and continue to receive my business for years to come, I will also refer anyone who wants a Subaru to Kenny Ross
Really smooth drop off and pick up. Kept in contact with me. Really positive experience here.
Great service. Wonderful vehicle. Superb customer service.
Always good service with nice people! 😊
Don’t really have a review because I just had a remote start installed but my experience was very nice. Enjoyed the coffee and donuts. The place was very clean and the staff was friendly.
Regularly excellent service is provided. An issue came up for one part. However it was resolved very fast by the dealership. Thanks for the quick refund request.
Eric was a knowledgeable and patient sales associate. He took the time to go over all of the options on the vehicle before and after test driving and answered any questions that we had. We would highly recommend Eric!
Clean, employees were well mannered and kind. Was pleased with the entire process of purchasing out new Subaru.
I have purchased two cars from Kenny Ross Subaru and always found that their service is outstanding. From their customer pleasing waiting room to their multiple level checks on customer satisfaction, you feel respected and heard.
So thankful for their help with a tire leaking air.
They got my car in asap and gave me a loaner so I wouldn’t have to miss work. The service was completed fast
JB Lynn was very nice , patient and helpful with Questions we had and knowledgeable , we would highly recommend JB to anyone looking to buy a vehicle
Fast and friendly people, Nick got me in and out and took care of the issue.
I absolutely love my forester! This is my first brand new vehicle and they made the process easy.
Great place very clean and nice to be at, staff are excellent at their job kind and curious
Excellent service department Steve always gets me in and out for basic service. If you have a more serious issue with the vehicle they go over everything with you and a video shows the problems. I never have to go back , Excellent service means it's done correctly! 9 yr old crosstrek runs like new. Thanks again Steve
Per usual, this dealership is tops in customer service. Young men at the front are courteous, friendly and helpful.
My wife and I have purchased several vehicles from Kenmy Ross and will continue to do so
All departments provided clear information and there was little waiting for each procedure. Good snacks
Excellent sakes experience from Christine Barmada… really worked to get me into a new car
Everyone was very friendly and helpful. Made me feel relaxed and not pressured. The whole dealership was excellent.
I'm very happy with everything..my car is good now..thank you very much 😊
What can I say about my experience with Kenny Ross Subaru and Bryan in the service department? Bryan is great at keeping you informed with what’s going on with your vehicle when you bring it in for maintenance and the dealership itself has a lot of great amenities.
The entire team at Kenny Ross has done a great job. Johnny walking me through the new car purchase. Charlie and Greg also in reviewing financing made everything easy. The Service department has done a wonderful job over the years which lead to a return purchase. Highly recommended.
The dealership was really clean and well organized. The staff was also super helpful in finding my dream car.
Very Knowledgeable staff, easy to work with. They go the extra mile to get you the best deal
Eric was amazing. He knew a lot about Subaru cell vehicles and made it easy to ask him questions. Very polite. Great experience!
Dealership and sales associate Eric were friendly, clear, and concise and to the point when assisting with finding a car.
The service men are extremely helpful and. very polite. It is a pleasure to bring my car in for service.
Service was great. Sarah, Logan, Charlie, and Greg did a great job working to provide the best vehicle and financial option for us. Thank you!
Always a great experience ! Had all the work done on my Pilot in 60 minutes and was able to get on with my day fast !
Friendly and courteous from the sales department to the finance department, and the actual dealership was very nice
I dealt with Bora Kocak, Greg Cooper and Newton Da Silva during my recent new car purchase and they were all great to work with.
Treated exceptionally well by Charlie and Greg in finance. Our sales person made everything smooth and seamless
JB and Charlie and Greg are just incredible. Best experience I’ve ever had buying a car. Don’t waste time going anywhere else.
George has the best hair in town and Randy was the best salesman out there. Charlie delivered amazing service and they all came together to put me in the car of my dreams
Everyone there was exceptionally polite. So many vehicles to choose from.
Very friendly staff. Kept us informed. Did not push any unnecessary service. Suggested a few things that needed attention. We did attend to these items. Very happy with the service we received. We have a second subaru outback that we are going to have serviced here also.
They try hard to fix a problem when the customer is unhappy and try to remedy the issue.
This is the first time we have bought a Subaru from Kenny Ross. However, this is the 12th Subaru we have purchased since 1980, and they have only improved since then. We look at the safety factors, obviously, then how the car looks and drives, knowing we have purchased a trusted, quality car. We brought several cars in for service, and decided that when we would purchase another one, we would go to Kenny Ross. Our sales representative, Jeffrey, was pleasant and professional. Subie owners are known for their strong connection to this brand, and we are now connected to Kenny ... Read More DealerRater - Apr 24, 2025
Excellent customer service and experience. Will return and refer leads to the dealership going forward.
Flew the 500 miles up to Pittsburgh to pick up a used 2010 Subaru as it was the model I was looking for (with manual transmission) and could not find one locally here in NC. During the test drive we found the AC was not working properly and the tire pressure light was on. To the credit of the dealership they took it into Service and replaced both the AC compressor and the tire pressure sensor battery with no renegotiation of the price. While I waited the GM apologized for the inconvenience and bought me lunch. Heard conversations around me in the ... Read More Google - Apr 24, 2025
Had a coolant leak from my radiator on a Saturday . Stopped in to service and found out that I needed a new radiator . They had one in stock for my 2015 Outback and worked me in to replace it . They did a great job and I was out within a few hours !
I was very satisfied with my deal for my outback I started the process with cochran Subaru got treated terrible went to kenny ross and talked to Lauren the manager and we came to a great deal..Christina and Charlie were great also I would recommend to others
awesome people ! awesome service ! awesome waiting room ! makes me glad i got my 4th Subaru at Kenny Ross Subaru❣️
Dealership is very nice but the prices charged are incredibly high and are a deterrent to having service done there.
Great dealership great employees every time I come in for service Bryan takes great care of me ensuring my vehicle is in perfect shape he is awesome employee